Course curriculum

    1. A message from your instructor

    2. How to use this course

    3. Before we begin...

    1. 1. Introduction

    2. 2. Debt collection process

    3. 3. Questioning and listening skills to gather information

    4. 4. Overcoming objections and excuses

    5. 5. Gaining commitment and ending the call

    6. 6. Dealing with difficult and challenging situations

    7. 7. General practices

    8. 8. Telephone communication skills

    1. Congrats! Here's what's next...

    2. Quiz before you go and print your certificate

About this course

  • R299.00
  • 13 lessons
  • 1 hour of video content

Discover your potential, starting today

Enroll today